Before-sale Service:
According to the needs of the customers, the sustainable development of our society and the promotion of new wall material in China, East Machinery set proper before-sale service:
◎ Offering design plans
◎ Offering 24-hour technical counseling service
◎ Introducing the applications of products performance
◎ Technical advisers direct the projects of constructing plants and technical problems of auxiliary equipment on the spot.
In-sale Service:
According to the production line selected by customers, the company will instruct the central engineers and technicians , train the installation technicians of workshops on the spot, so that the trainees will grasp the operating performance of the machines faster.
◎ The technicians direct the installation and debugging on the spot.
◎ Controlling the quality and systems
◎ Helping arrange the equipment and machinery regular maintenance.
◎ Setting the quality control and regulations of production management
◎ Guiding the customers into the business frontier and profiting from them.
After-sale Service:
East Machinery has set up the original customers’ archives.
◎ Settling the customers’ relevant problems as soon as possible.
◎ Understanding the in-using situation and data
◎ Offering the auxiliary and easy-damaged spare parts as soon as possible.
◎ Accepting 24-hour technical counseling service.
◎ Paying regular visits by telephone or in person.
◎ Working on improving service and work efficiency.
Extended Service:
East Machinery has been working on promoting the new technology and new materials, and share the research findings and market resources with its customers.
◎ Helping the customers upgrade their equipment.
◎ Extending the scope and depth of service and satisfying the customers.
◎ Changing the inherent ideas and fostering a good company image.
◎ Inquiring about the long market conditions and serving all the same industries.
Consideration and dedication, Efficiency and low consumption; Aim at perfection, For client’s satisfaction. |
